General Enquires Queries

Uploading email addresses for your players
You can now upload email addresses (into Matchday and Whole Game System) for your players via. The FA Matchday App. If you go to the Fixtures tab > M...
Tue, 14 Dec, 2021 at 3:38 PM
I have set up the wrong PayPal account
If you have selected the incorrect PayPal account type, please email matchday@thefa.com so we can speak to PayPal to make the change.  Remember if you’r...
Tue, 14 Dec, 2021 at 3:39 PM
Why do PayPal need documents like my passport and bank statement?
PayPal offer full guidance of this process which can be found by within the ‘videos and guides’ section. These videos will also help you understand wher...
Tue, 14 Dec, 2021 at 3:39 PM
I've linked my PayPal account in Whole Game but The Matchday App says I need to setup payments
We will continue to show this message in the app until your club sec has set up a match fee (PAYP - Pay as you Play) or an annual fee in the payment portal ...
Tue, 14 Dec, 2021 at 3:40 PM
PayPal are asking for an ownership percentage %
If you are asked for an ownership %, simply set this to 0.
Tue, 14 Dec, 2021 at 3:41 PM
The link to upload my documents isn't working
If your document uploader isn't working we would advise trying a different internet browser - the recommended for this process is Google Chrome.
Tue, 14 Dec, 2021 at 3:42 PM
Getting Started With Matchday
Before logging into Matchday you need to have the right details and roles on your FAN account. You will need: A unique FAN number with a unique email on i...
Tue, 14 Dec, 2021 at 3:44 PM
Ensuring you have a unique email on your FAN
To find out your FAN number head to https://secure.thefa.com/fan/retrievefandetails.aspx and fill out the details on the page.  You should then receive ...
Tue, 14 Dec, 2021 at 3:44 PM
Having the correct role as a player/parent/coach/manager
Once you know your email is unique you need to know that you are correctly registered to play or coach in your league.  If you’re a manager or coach: Yo...
Tue, 14 Dec, 2021 at 3:45 PM
Knowing your correct email and password
It sounds simple but lots of people use more than one email and knowing which one you've used for the FA's sites can be difficult. One way of findin...
Tue, 14 Dec, 2021 at 3:45 PM